January 2025

Protocols for Contacting Emergency and Medical Services

The implementation of protocols for contacting emergency and medical services is a critical component in any organization, institution, company, or community, especially those located in regions prone to natural disasters or exposed to significant industrial risks. These protocols not only ensure the physical safety of our employees, clients, and surrounding individuals but also help minimize material and environmental damage. Additionally, they ensure operational capacity and business continuity after facing adverse situations.

All organizations and companies are exposed to various risk scenarios that may differ in nature and magnitude, potentially causing severe material, human, and environmental damage. Preparing through rapid response protocols becomes essential to effectively manage these situations, reducing potential risks to people, property, and nature.

Thus, developing and implementing these plans is not only a legal obligation but also an ethical responsibility and an unavoidable commitment to society.

Rapid response protocols are essential for addressing any eventuality immediately and in a coordinated manner. By clearly defining actions and roles, these guidelines help institutions, organizations, and companies effectively manage emergencies, reduce damage, and protect lives.

Protocol for Handling Emergencies During Service Provision

• All our Tour Guides must be certified in first aid and possess the necessary technical knowledge to handle emergencies.
• We have the necessary equipment to manage an emergency while awaiting assistance from responsible authorities such as the Red Cross, Firefighters, and Police.
• Vivencias Tropicales is equipped with a basic first aid kit for medical emergencies.
• The transportation used must be equipped with the necessary tools to handle emergencies during travel.
• In case of an emergency, dial 991 for immediate assistance.
• Guides must have the necessary technology to establish communication with emergency response authorities.
• Vivencias Tropicales partners with providers capable of quickly replacing transportation units in case of vehicle failure.
• Vivencias Tropicales employees must be part of a well-trained team familiar with every step to take in an emergency.
• Our employees must always be prepared. Vivencias Tropicales is committed to maintaining training programs to ensure their readiness.

Regular training and drills are fundamental to ensuring that all employees understand and can efficiently execute rap